Client Challenge

The client owns a restaurant and struggled with managing appointment bookings. Customers often couldn’t reach him, and he spent a lot on staff to handle calls. This process was costly and inefficient.

Solution Overview

I developed an automation using VAPI to handle incoming calls and connected it to Make.com to check booking availability in real time.

Detailed Steps

• Call Handling with VAPI: VAPI captured call details like the customer’s name and preferred booking time.
• Availability Check on Make.com: The automation checked the restaurant’s calendar for availability.
• Automated Response: If the time was available, it confirmed the booking. If not, it suggested alternative times.

ResultThe client reduced call-handling costs and offered faster, more consistent booking responses, improving customer satisfaction and saving valuable time.