Client Challenge

The client owns a restaurant and struggled with managing appointment bookings. Customers had difficulty reaching him, and he was spending too much on staff handling calls manually.

Solution Overview

I developed an automation using VAPI to handle calls and integrated it with Make.com to automatically book appointments based on the customer’s preferred time.

Detailed Steps

• Call Handling with VAPI: VAPI processed incoming calls and collected key details like the customer’s name and requested booking time.
• Automatic Booking with Make.com: The collected details were sent to Make.com, which created a booking without manual intervention.
• Confirmation: The automation confirmed the booking and sent a response back to the customer.

ResultThe client drastically reduced call-handling costs, fully automated the booking process, and provided a faster, more convenient experience for customers.